Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pizz-ranchs.click, place orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy applies to all users of our website, mobile platforms, and related services. If you do not agree with this policy, please discontinue use of our website and services immediately.

1. Information We Collect

We collect several categories of information about you when you interact with our website and services. The types of data we collect depend on how you use our platform and what information you choose to provide.

1.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact our customer support, we may collect the following personally identifiable information:

• Full name
• Email address
• Mailing and billing address
• Phone number
• Date of birth (for age verification and promotional purposes)
• Username and password (stored in encrypted form)
• Profile photos or avatars (if you choose to upload one)
• Payment information (credit/debit card numbers, billing details — processed securely via third-party payment processors)

1.2 Order and Transaction Data

When you place an order through our website or app, we collect information related to that transaction, including:

• Items ordered, customizations, and quantities
• Order history and frequency
• Delivery address and instructions
• Payment method type (we do not store full card numbers)
• Order timestamps and fulfillment status
• Special dietary preferences or requests you voluntarily provide

1.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services, including:

• Pages visited, links clicked, and time spent on each page
• Search queries entered on our platform
• Menu items viewed or added to your cart
• Referral source (how you arrived at our website)
• Session recordings (may be used for improving user experience)
• Scroll depth and interaction patterns

1.4 Device and Technical Information

When you access our website, our servers and analytics tools automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, smartphone)
• Device identifiers
• Screen resolution and display settings
• Language preferences
• Time zone settings
• Network provider information

1.5 Location Data

With your permission, we may collect precise or approximate geographic location data to help you find nearby Pizza Ranch locations, enable delivery services, or provide locally relevant content. You can disable location sharing through your browser or device settings at any time.

1.6 Communications and Feedback

If you contact us by email, phone, or through our website's contact form, we collect the content of your message, your contact details, and any attachments you provide. We may also collect survey responses, reviews, ratings, and feedback you submit about our food or services.

1.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy (linked on our website). In brief, we use:

• Strictly Necessary Cookies: Required for the website to function properly.
• Performance Cookies: Help us understand how visitors interact with our site.
• Functionality Cookies: Remember your preferences and settings.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and promotions.

2. How We Use Your Information

We use the information we collect for a variety of purposes, all of which are aimed at providing you with a better experience and enabling us to operate our business effectively.

2.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your customer account
• Facilitating payment transactions securely
• Communicating order confirmations, status updates, and delivery notifications
• Handling refunds, cancellations, and returns
• Administering our loyalty rewards program

2.2 Customer Support

• Responding to your inquiries and resolving complaints
• Providing technical support related to our website or app
• Investigating reported issues or disputes

2.3 Analytics and Service Improvement

• Analyzing usage patterns to improve website performance and user experience
• Conducting internal research and data analysis
• Testing new features and functionality
• Identifying and fixing technical errors or bugs
• Understanding customer preferences to refine our menu and offerings

2.4 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers (where you have opted in)
• Personalizing marketing content based on your order history and browsing behavior
• Displaying targeted advertisements on third-party platforms
• Notifying you of seasonal promotions, new menu items, and limited-time deals
• Conducting contests, sweepstakes, and other promotional activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

2.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other policies
• Preventing fraud, unauthorized access, and other illegal activities
• Responding to lawful requests from government authorities or courts
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public

3. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in operating our website, fulfilling orders, and providing services. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment processors (e.g., Stripe, Square) — to securely handle payment transactions
• Delivery and logistics partners — to fulfill food delivery orders
• Email marketing platforms — to send you communications you have consented to receive
• Analytics providers (e.g., Google Analytics) — to help us understand website usage
• Cloud hosting and infrastructure providers — to store and process data securely
• Customer support tools — to manage customer inquiries and tickets
• Advertising networks — to display relevant ads on our behalf

3.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our policies and agreements
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

3.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, asset sale, reorganization, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

3.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This data does not constitute personal information under applicable privacy laws.

4. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We honor these rights to the fullest extent required by law.

4.1 Rights Under the California Consumer Privacy Act (CCPA) and CPRA

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days as required by law. You may designate an authorized agent to submit requests on your behalf.

4.2 Rights for All U.S. Users

Regardless of your state of residence, we extend the following rights to all users where technically and legally feasible:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information in your account.
• Deletion: You may request deletion of your personal data, subject to applicable legal obligations.
• Opt-Out of Marketing: You may opt out of receiving promotional communications at any time.
• Cookie Preferences: You may manage your cookie preferences through our cookie consent tool or browser settings.

To exercise any of these rights, please contact us at:

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Measures

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest, including payment information and passwords
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Multi-factor authentication options for user accounts
• Secure cloud infrastructure with access controls and logging

5.2 Administrative Measures

• Employee access to personal data limited to those with a legitimate business need
• Staff training on privacy and data security practices
• Confidentiality agreements with employees and contractors who handle personal data
• Data breach response and incident management procedures

5.3 Payment Security

We do not store full payment card numbers on our servers. All payment transactions are processed through PCI-DSS compliant third-party payment processors. We handle financial data in accordance with industry-standard security practices.

5.4 Limitations

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law, including any applicable state breach notification requirements.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, and reporting obligations. The following general retention periods apply:

When personal data is no longer required, we will securely delete or anonymize it in accordance with our internal data retention schedule. In some circumstances, we may need to retain data for longer periods where required by law or for the establishment, exercise, or defense of legal claims.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant advertising. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

By using our website, you consent to our use of cookies in accordance with this Privacy Policy and our Cookie Policy. You can manage your cookie preferences at any time through:

• Our cookie consent banner displayed upon your first visit
• Your browser's privacy and cookie settings
• Opt-out tools provided by our analytics and advertising partners

Please note that disabling certain cookies may affect the functionality and performance of our website. For full details on the specific cookies we use, their purposes, and how to opt out, please refer to our Cookie Policy available on our website.

8. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

If you are under 18 years of age, please do not use our website or submit any personal information to us. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we may take appropriate steps to remove that information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not intentionally market our online services to children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information promptly.

9. International Data Transfers

Pizza Ranch is based in the United States, and our website and services are primarily intended for users within the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and primary business operations are located.

The data protection laws of the United States may differ from those of your country of residence and may not offer the same level of protection. By using our services, you acknowledge and consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy.

If you are located in a jurisdiction with specific data transfer requirements, including but not limited to the European Economic Area, we will take appropriate measures to ensure that any such transfers are carried out in compliance with applicable law, including through the use of standard contractual clauses or other lawful transfer mechanisms where applicable.

10. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, social media pages, and other external services that are not operated by Pizza Ranch. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their content or privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of, or any affiliation with, that third party.

We may use social media plugins (such as Facebook, Instagram, or Twitter share buttons) on our website. If you interact with these plugins, your browser will establish a direct connection with the social media provider's servers, which may collect certain information about you in accordance with their own privacy policies.

11. FTC Act Compliance and Consumer Protection

We operate in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. We are committed to being transparent about our data collection and use practices, and we will never engage in deceptive practices regarding the handling of your personal information.

Our marketing and advertising practices comply with FTC guidelines, including those related to endorsements, testimonials, and online advertising disclosures. If you believe we have engaged in any unfair or deceptive practices, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

12. State-Specific Privacy Rights

In addition to the rights described above, residents of certain states may have additional privacy rights under state-specific laws. We comply with all applicable state privacy legislation, including but not limited to:

• California: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• Virginia: Consumer Data Protection Act (CDPA)
• Colorado: Colorado Privacy Act (CPA)
• Connecticut: Connecticut Data Privacy Act (CTDPA)
• Texas: Texas Data Privacy and Security Act (TDPSA)
• Nevada: Nevada Senate Bill 220 (SB 220)

If you are a resident of one of these states and wish to exercise your applicable privacy rights, please contact us using the contact information provided in this policy.

13. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority. Depending on your state of residence, this may include:

13.1 Federal Level

• Federal Trade Commission (FTC): www.ftc.gov — for complaints related to unfair or deceptive business practices
• FTC Consumer Response Center: 1-877-FTC-HELP (1-877-382-4357)

13.2 State Level

• California: California Privacy Protection Agency (CPPA) at cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy
• Residents of other states should contact their state attorney general's office for privacy-related complaints

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so we can attempt to resolve your concern.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered users where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised policy.

For significant changes that affect how we use your previously collected personal information, we will seek your consent where required by applicable law.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the following details:

We are committed to addressing your privacy concerns promptly. We will acknowledge receipt of your inquiry within 5 business days and will endeavor to provide a full response within 30 days (or within the timeframe required by applicable law for formal rights requests).